High-Yield Methods - Customer aligning business strategies, process and technology

Customer-aligning business strategy, process and technology

PRESENTATIONS

HYM Principal Dick Lee has presented keynote addresses and workshops throughout North America and in Latin America and Europe as well. Dick tailors almost every program to suit the specific audience, rather than working with a stock list of presentations. The primary exceptions to this practice are two-hour and half-day Visual Workflow workshops that present VW in concept and in practice.

Dick teaches the Business Process module for BPT Partners’ CRM-Certified training workshops—the leading CRM-certification program globally. In addition to his many industry presentations, he taught graduate business courses for 10 years, including the first ever academic course focused on developing customer-centric business strategies, dating back to the 1980s, before customer-centricity entered he business lexicon.
While Dick’s presentations come very content-rich, if you know his writing style, you’ll know that his “cutting” sense of humor comes with as well.

If you’re interested in engaging Dick Lee as a presenter, please feel free to contact him directly at dlee@h-ym.com, or 651-483-2067.

Testimonials from Past Presentations

"Mr. Lee's presentation was excellent at all levels: information, experience, motivation and his incredible ability to reach the audience and get all delegates' attention and enthusiasm. Both IIR Portugal and I are deeply proud of having had Mr. Lee as our key speaker at the CRM Congress and look forward for a next opportunity to work together."

-Patricia Borges
Conference Producer
Institute for International Research, Lisbon, Portugal

"Dick Lee cuts through the buzzwords and vendor hype to explain what CRM is all about and how to make it work. Never afraid to share his strong opinions, Dick packs a lot of insight into his presentations, drawing on his years of CRM consulting experience."

-Bob Thompson
President, Customer Think

"The best valued presentation, both in contents and in visual impact."

-Isabel de la Cuesta
Marketing Manager
Institute for International Research, Madrid, Spain

"Your presentation received a median score of 10 out of 10. Thank you once again for your impressive contribution to our conference. I look forward to the opportunity to work with you again on future events!"

-Lisa Prendergast
CRM Leadership Summit

"Dick Lee is an extraordinary speaker. He has the capability of explaining a very complex process in a way that the common person can understand."

-Ederick Lokpez
President, ES&T, Venezuela

UCEA Keynote

UCEA Track Session

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