HYM SERVICES

HYM specializes in office/service (O/S) process improvement 
Process-wise, the O/S is worlds apart from manufacturing. We treat O/S process design as a unique discipline with its own demands, parameters and opportunities. And we don’t generalize our services so we can cross over into manufacturing. We are specialists, and we know the O/S territory like few do.

By design, we’re a boutique consultancy that typically works with a limited number of clients at any one time. Principal consultant Dick Lee is involved in every engagement. However, HYM is affiliated with the not-for-profit, London-based BP Group, among the leading issuers of CPP process certification worldwide, which gives us ready access to outstanding process consultants and groups if we need to scale up.

We tell our clients we provide three types of value to your organization.

1. Objectivity: Coming in with “no skin in the game” allows participants to trust our input and allows us to see without filters.
2. No other full-time job:  Attempting to manage and guide major process change while continuing to meet normal responsibilities quickly becomes untenable. However, we work in very collaborative ways to make final decisions your decisions.
3. Skill sets:  Yes, we’re accustomed to providing outstanding results. But with enough time and training, so might you–except for the objectivity and time factors. Lack of skills is not the primary restraint holding companies back from effective, internal process design. Objectivity ranks highest in importance, followed by uninterrupted time.

Outside-In Approach

HYM’s Visual Workflow, which we launched in 1996, was the first, formal, Outside-In Process approach developed. Because it’s Outside-In, VW starts by gaining knowledge of customers and ways to add value to them. If requested, we will help clients align business strategies with customer wants, needs and preferences, including flushing out unarticulated needs. Once   customer-centric strategies are agreed upon, we align process to strategies and then technology to process. 

The Visual Workflow “trifecta”

VW delivers a seemingly unlikely trio of outcomes: Strengthening customer relationships; Streamlining O/S work, including workforce reductions; and Increasing work capacity and quality. That’s hard to beat.