Can Best Buy be Saved?

 

If Best Buy founder Richard Schulze and his team succeed in their planned hostile takeover (and take-private) of Best Buy, they face a daunting turnaround task. How do they fix this?

My wife’s computer crashed at a horrible time, and she needed to replace it immediately. Reflexively, she went off to Best Buy and returned with a new Dell. Before long, said computer started operating erratically, so back to Best Buy and the Goof Squad it went. And then…

1. Goofy sent it somewhere (Goof Squad central?) to be repaired

2. The repair shop took an extra day testing it after it was “ready”

3. Goofy local kept it for an extra day while he retested it

4. When my good wife picked it up, it wasn’t fixed (they claimed it was a software problem and not their responsibility); plus the microphone was no longer working

5. The thing continued running erratically

6. When the hard drive finally failed completely (see #4), we discovered ourselves we could send it back to Dell directly, despite Best Buy’s representation they provide the warranty service

Seriously, why would they want it back?

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