RAPID DEPLOYMENT VISUAL WORKFLOW QUICKLY STREAMLINES OFFICE/SERVICE (O/S) PROCESS
Speed
Please don’t confuse “rapid” with “incomplete.” In the mid-90s, in a radical departure from traditional process principles, High-Yield Methods developed a comprehensive process methodology that addresses the unique requirements of office/service (O/S) environments. Visual Workflow, or “VW” as we call it, is an “outside-in” approach that goes from the general to the specific, rather than “inside-out” approaches including Lean and Six Sigma that try to expand from the specific to the general.
Working this way allows us to speed scan entire O/S environments at the workflow/information flow level, where 85% plus of O/S process defects occur. That saves our clients tremendous amounts of time and money.
CRM/CEM Is Still on the Menu
In addition to office process design, HYM has offered CRM implementation services, and we continue to do so. However, in today’s weak demand environment, cost containment has been become paramount to our clients. That said, if you are brave (and wise) enough to tackle CRM, we’re ready to assist you.
–more on CRM/CEM services– |
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Power
VW is designed for complex, inter- and intra-connected office/service workplaces, rather than for linear, manufacturing work. Consequently, VW finds far more process improvement opportunities than Lean, Six Sigma and other production-based methods–yielding a much higher level of streamlining. VW also addresses systems and application software support, which production approaches do not.
Results
- Office/service staffing reductions (on average 15%)
- Increased work capacity (despite staff reductions)
- Improved work quality
- Reduced cycle times
- Stronger bonds with customers
- Process aligned with business strategy
- Technology aligned with process
A must before recovery starts
Most companies that cut staff during a recession hire the same positions right back when recovery starts. Unfortunately, they absorb huge new employee on-boarding costs as a result. But companies that use a recession as an opportunity to restructure office/service process will expand staff much more slowly and at reduced cost.
Immediate payback
VW generates almost immediate ROI by freeing up O/S staff while still improving performance. Applying VW now will create very substantial “no hire” growth opportunities for the recovery, which is inching closer. The investment is surprisingly low; the return is almost immediate; and the time to start is now.
To learn more about how you can substantially reduce office expense while increasing productivity and effectiveness, please read more on Reducing Office Costs, Designing Office Process and Visual Workflow. You can also select free articles and white papers on topics that interest you. |
